Last updated: June 2026
We want you to be happy. As our products are digital goods, our policy is:
Generated and delivered immediately on payment. Once generated, these are generally non-refundable. If a technical issue prevents you from receiving the file, contact us and we will redeliver or refund in full.
Made individually. We offer a quality guarantee: if the delivered work contains clear errors or does not match the description, contact us within 7 days and we will revise or remake it free of charge; if it still cannot satisfy you and the fault is ours, a refund may be offered. Custom work completed and delivered to your brief is generally not refundable for a change of preference.
For a duplicate charge or a clear mistaken purchase not yet delivered, contact us promptly for a full refund.
Email hello@clavissinica.com with your order number and reason. We usually reply within 2 business days; refunds go back to the original payment method.
This policy does not affect your statutory consumer rights.