Refund Policy

Last updated: June 2026

We want you to be happy. As our products are digital goods, our policy is:

1. Instantly delivered products (e.g. the Name Index Report)

Generated and delivered immediately on payment. Once generated, these are generally non-refundable. If a technical issue prevents you from receiving the file, contact us and we will redeliver or refund in full.

2. Made-to-order / human-reviewed products (courtesy-name reports, personalised books, atlases)

Made individually. We offer a quality guarantee: if the delivered work contains clear errors or does not match the description, contact us within 7 days and we will revise or remake it free of charge; if it still cannot satisfy you and the fault is ours, a refund may be offered. Custom work completed and delivered to your brief is generally not refundable for a change of preference.

3. Duplicate or mistaken charges

For a duplicate charge or a clear mistaken purchase not yet delivered, contact us promptly for a full refund.

4. How to request

Email hello@clavissinica.com with your order number and reason. We usually reply within 2 business days; refunds go back to the original payment method.

This policy does not affect your statutory consumer rights.